Cookies Notice

This Cookie Policy ("Cookie Policy") provides you with the information you need to understand how we collect, use, and share your information when you visit the website and any of its pages (hereinafter referred to as the "Website").

“Cookies” means the cookies referred to in Sections 2 and 3 below.
"We/us" means Veolia Environnement SA, “Veolia” acting as publisher (the “Publisher”).
"Third party" means someone who is not you or us.
“User” means visitors or users of the website.
“GDPR” means the General Data Protection Regulation 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

"Cookie Consent Management Solution" refers to Didomi's cookie management platform.

This Cookie Notice  can be updated at any time, in particular in the event of changes in the applicable regulations.

Our Privacy Policy will give you more details on the main following information:

  • What data is processed by Veolia and for what purposes
  • Security and data transfers outside the European Union
  • What are your rights under GDPR and how to exercise them.

The legal terms and conditions (“Legal notice”) of our website can be consulted here.


1. Who are we and how do we manage our website? 

We administrate our website directly. The type of cookies we use and their respective purposes are detailed in Sections 3 and 4 below.


2. What are cookies?

Cookies or tracers are small computer files that are read or deposited by the user on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

3. What cookies do we use?

3.1 - Strictly necessary cookies - Always ON

Strictly necessary cookies are solely intended to allow or facilitate access to the website. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies are not subject to the prior authorisation of the User since they do not store any personally data. 

3.2 - Marketing cookies - Always OFF (subject to User’s consent) 
Marketing cookies make it possible to measure the performance of the website, detect browsing problems, organise content, to collect and communicate information anonymously, in order to understand how Users who have consented to this interact with their website (sections and content visited, path taken through the site) in order to draw up traffic statistics and detect any errors.
These cookies also make it possible to identify which information on the website may be of most interest to the User, in order to adapt the website to the User, and the relevance of the messages that may be sent to the User.
The data generated by these cookies concern:
•     your visits to the website;
•     your IP address in order to determine the city where the connection originates.
Third party and social network sharing cookies - Always OFF (subject to User’s consent)

Preference cookies enable our website to give you access to personalized content or to target advertising according to your consent. 
The Publisher may also use certain services offered by third-party sites to enable Users to share site content on their social networks or to follow XXX accounts on social networks. These include the share button (LinkedIn, Twitter, YouTube, Facebook, and Instagram), tweet lists (Twitter), and videos published on the Site (YouTube).

The aforementioned social network cookies are managed by the publisher of the social network website. The User is advised to read the aforementioned social networks’ management Cookies Policy on the relevant websites: 

  • LinkedIn: 
  • Twitter: 
  • YouTube: 
  • Facebook:

If you consent, these Third parties are able to collect your browsing data and use the data collected via their cookies for purposes they have determined in accordance with their own Privacy Policy. 
To find out more about Third party cookies, you can consult the information given on the third parties’ websites about the installation of their cookies and their rules on data protection.
We remind you, however, that Veolia cannot interfere with such cookies in any way.

4. Cookies inventory

You can see our cookies inventory list here:

Necessary Cookies
VendorDomainCookie nameAboutDuration
New Relicnr-data.netJSESSIONIDNew Relic hosting monitoringsession
Cloudflare security token12 months
Confirms that a decision on cookies has been made
Provides details about the categories of cookies accepted and refused
6 months
Marketing & Preferences Cookies
VendorDomainCookie nameAboutDuration
Advertising targeting cookies/ Enabling the Youtube feature to play videos on the sitesession
0 day
6 months
Beyable Analyticsairquality.veolia.com_bey_idAnalytics compliant with the CNIL13 months
Twitter, Inc.syndication.twitter.comRichHistory
Twitter marketing cookie: this cookie is placed by Twitter on the site in order to integrate the Twitter feed on the site.session


5. What is the maximum duration of cookies ?

5.1 Cookie retention periods 

Cookies may be retained for a maximum period of thirteen (13) months from the date of the User's consent. The retention periods for each cookie are detailed above.

5.2  Retention Periods for information collected via cookies

When the cookie expires, the data collected through these cookies will then either be deleted or anonymised depending on the nature of the cookie.
The information collected through the statistical cookies is kept by the Publisher for a maximum of 25 months.

6. How can you control and delete cookies ?

6.1 Cookie Consent Tool

Strictly necessary cookies nor can be deleted or disabled. Our website's technical functionality is dependent on these cookies. The Cookie Consent Tool  we use cannot block cookies on Third party websites linked from our website since we cannot technically control those websites. 

With the exception of above "strictly necessary cookies”, which cannot be deactivated, the deposit of all other types of cookies is subject to the prior consent of the User.

Our Cookie Consent Tool can be used to customise your cookie preferences. This tool will record in real time when your cookie preferences and will ask for consent every 100 days to ensure Users stay up to date with changes to our Cookie Notice. Through the Cookie Consent Tool, you can decide whether you want to place audience measurement cookies, statistical cookies, or Third party and social network sharing cookies in your terminal when you are navigating on our website.  You can also delete or block cookies. 

When the User visits the website for the first time, a banner with information on cookies is displayed. The User may then accept/activate or refuse/deactivate the installation of cookies via the information banner, by ticking/unticking the boxes provided for this purpose. With the exception of the box relating to “strictly necessary cookies”, the other boxes are unchecked by default. Any deactivation entails the refusal of the deposit of the cookies in question.

By continuing to browse the website or by clicking on any element of the website, the User validates the installation of cookies according to the default setting.

If the User accepts the recording of cookies in his terminal, the cookies integrated in the pages and contents that he has consulted will be temporarily stored in a dedicated space of his terminal. They will only be readable by the sender.
Refusing cookies cannot lead to a restriction of access to our website.

The User's choices (consent or refusal) concerning cookies will be kept for a period of 100 days. After this period, the User's choice will be requested again during a new visit to this website.

At any time, the User may withdraw his/her consent or modify his/her choices concerning cookies by clicking on the link "Modify my consent" accessible on all pages of the site.

6.2 Using Your Browser

To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser. Below, you can find how to control cookies from most used system operators on the editor’s dedicated website.

Warning: Your decision whether to accept or reject cookies is itself based on one or more cookies. If you delete the cookies integrated by our website, Veolia will no longer know what you have decided and the next time you visit one of our websites, you will have to make your choice again. You will also have to repeat your choice if you use other browsers or other equipment such as a tablet or smartphone. 

7. How can you get some additional information or exercise your rights ? 

7.1 By contacting Veolia directly

For internal cookies installed by our website originating from us, Veolia invites Users to contact : [email protected].

To exercise your rights on the data directly collected by us, you should contact our DPO : [email protected].
7.2 By contacting Third party issuers directly

For cookies installed by our website but originating from our Third Parties, Veolia invites Users to contact the issuers  directly via their websites to obtain information about their cookies.

To exercise your rights on the data collected via Third party cookies or for any questions about their processing, you should contact the competent publisher directly.

7.3 To find out more information, you can also consult the CNIL website in French :